Hey,I'm Julien Phipps!

A Product Designer focused on modeling complex systems.
I design the structures beneath the interface, how things connect, evolve, and behave at scale.
This is a curated, high-level selection of work showing how I translate that complexity into clear, usable experiences through interaction and visual design.

location_onBordeaux, FranceJulien Phipps

Scaling Revenue Through Self-Serve Quoting

I designed a self-serve quoting system that replaced a ticket-based workflow, enabling partners to configure and manage quotes in real time. Partners now move faster, lean on support less, and drive more revenue on their own.

B2B SaaSSelf-serve experiencePartner EcosystemComplex Workflows

trending_down

15%

Support ticket Reduction

7 days→7 min

Average Quote Turnaround

Accelerating Partner Growth Through Progress Visibility

Partners struggled to understand how to progress through Atlassian's partner programme. I designed a self-service experience that transformed fragmented requirements into a clear, actionable path, helping partners understand where they stood, what to do next, and when they were at risk.

B2B SaaSSelf-serve experienceInteraction DesignProduct Thinking

Designing the One-Stop Shop for 800 Atlassian Partners

Turning fragmented tools into a single front door for partners, organised around intent to make complex workflows easier to navigate and act on.

Platform designSystem ThinkingInformation ArchitectureProduct StrategyB2B SaaS

14 days→1min

Onboarding Time

>$2M

Efficiency and Tool-exit savings